Terms & Conditions

 

Acceptance of Terms

By accessing or using the CellGen Wellness website, services, educational materials, consultations, communications, and related offerings (“Services”), you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, please discontinue use of our website and services.

 

Eligibility

You must be at least 18 years of age to access or utilize our Services unless otherwise permitted by applicable law and accompanied by a parent or legal guardian where required.

 

Educational Purpose

CellGen Wellness provides wellness education, health optimization resources, practitioner-facilitated services, and related information intended to support informed wellness decisions.

Content provided through our website, consultations, educational materials, blogs, social media, and communications is intended solely for informational and educational purposes.

 

No Guarantee of Outcomes

Individual responses to wellness programs, lifestyle interventions, nutritional strategies, laboratory assessments, and practitioner-guided recommendations may vary.

CellGen Wellness makes no guarantee regarding individual results, outcomes, or experiences.

 

User Responsibilities

Users agree to:

  • Provide accurate information
  • Maintain confidentiality of account credentials
  • Use services lawfully
  • Consult appropriate healthcare professionals regarding personal health decisions
  • Notify CellGen Wellness of any material changes to information provided

 

Intellectual Property

All website content, branding, logos, graphics, text, educational materials, videos, protocols, and proprietary content are owned by CellGen Wellness and protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or modified without prior written authorization.

 

Third-Party Services

CellGen Wellness may utilize third-party providers for scheduling, payment processing, laboratory services, telehealth technologies, communication platforms, and other operational functions.

We are not responsible for third-party systems, websites, policies, or services.

 

Limitation of Liability

To the fullest extent permitted by law, CellGen Wellness shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from use of the website or services.

Use of the website and services is at the user’s own risk.

 

Indemnification

Users agree to indemnify and hold harmless CellGen Wellness, its owners, affiliates, practitioners, contractors, employees, and representatives from claims arising from misuse of services or violation of these Terms.

 

Governing Law

These Terms shall be governed by the laws of the State of [State], without regard to conflict of law provisions.

 

Changes to Terms

CellGen Wellness reserves the right to modify these Terms at any time. Continued use of services constitutes acceptance of updated Terms.

 

TELEHEALTH CONSENT

Telehealth Informed Consent

 

Introduction

CellGen Wellness may offer certain services through telehealth technologies, including video conferencing, telephone communications, electronic messaging, and other secure digital platforms.

By participating in telehealth services, you acknowledge and consent to the terms outlined below.

 

Nature of Telehealth Services

Telehealth involves the use of electronic communication technologies to facilitate interactions between patients and licensed healthcare practitioners.

Services may include:

  • Health consultations
  • Wellness assessments
  • Follow-up visits
  • Educational discussions
  • Review of laboratory information
  • Care coordination

 

Potential Benefits

Potential benefits may include:

  • Improved access to care
  • Increased convenience
  • Reduced travel requirements
  • Enhanced continuity of care

 

Potential Risks

Potential risks may include:

  • Technical interruptions
  • Connectivity failures
  • Delays in communication
  • Unauthorized access despite reasonable safeguards
  • Limitations associated with remote assessments

 

Emergency Situations

Telehealth services are not intended for emergencies.

If you experience a medical emergency, call 911 or seek immediate emergency medical assistance.

 

Confidentiality

Reasonable measures are implemented to protect privacy and confidentiality; however, no electronic system can guarantee absolute security.

 

Voluntary Participation

Participation in telehealth services is voluntary.

You may withdraw consent at any time by notifying your provider.

 

Consent

By participating in telehealth services, you acknowledge that you have read, understood, and voluntarily consent to receive services through telehealth technologies.

 

SMS/TEXT MESSAGING CONSENT

SMS & Text Messaging Consent

Effective Date: [Insert Date]

Consent to Receive Messages

By providing your mobile phone number to CellGen Wellness, you consent to receive text messages related to:

  • Appointment confirmations
  • Appointment reminders
  • Service updates
  • Account notifications
  • Educational content
  • Promotional communications (where permitted)

 

Message Frequency

Message frequency may vary depending on your interaction with CellGen Wellness.

 

Message and Data Rates

Standard message and data rates may apply according to your mobile carrier’s plan.

CellGen Wellness is not responsible for carrier charges.

 

Opt-Out

You may opt out of SMS communications at any time by:

  • Replying STOP to a text message
  • Contacting CellGen Wellness directly

After opting out, you may continue receiving messages necessary to complete pending transactions or requested services where permitted by law.

 

Privacy

Information collected through SMS communications is governed by our Privacy Policy.

We do not sell personal information obtained through SMS programs.

 

Support

For assistance regarding SMS communications, contact:

Email: contact@cellgenhealth.com

 

 

MEDICAL DISCLAIMER

Medical Disclaimer

 

Educational Information Only

The content provided by CellGen Wellness is intended solely for informational and educational purposes.

Information available through our website, educational resources, communications, consultations, social media channels, and marketing materials should not be interpreted as medical advice.

 

No Provider-Patient Relationship

Accessing information on this website does not establish a provider-patient relationship.

A provider-patient relationship is established only through formal intake, consent, and practitioner engagement processes where applicable.

 

Individual Health Decisions

Users should consult qualified healthcare professionals regarding personal health concerns, treatment decisions, medications, laboratory testing, and healthcare management.

 

No Guarantees

CellGen Wellness does not guarantee specific results from wellness programs, nutritional interventions, lifestyle modifications, laboratory assessments, supplements, educational content, or practitioner-guided recommendations.

Individual experiences and outcomes may vary.

 

Emergency Disclaimer

The website and related communications are not intended for emergency situations.

If you believe you are experiencing a medical emergency, call 911 immediately or seek emergency medical assistance.

 

Reliance on Information

Any reliance on information provided by CellGen Wellness is undertaken at the user’s own discretion and risk.

 

NOTICE OF PRIVACY PRACTICES (HIPAA)

Notice of Privacy Practices

 

Our Commitment

CellGen Wellness is committed to protecting the privacy and confidentiality of protected health information (“PHI”) in accordance with applicable federal and state laws.

This Notice describes how health information may be used and disclosed and explains your rights regarding such information.

 

Uses and Disclosures of Health Information

We may use and disclose health information for purposes including:

Treatment

To coordinate and facilitate healthcare services provided by practitioners, laboratories, pharmacies, and authorized healthcare providers.

Payment

To obtain payment for services rendered and facilitate billing activities.

Healthcare Operations

To conduct quality improvement activities, administrative functions, compliance reviews, credentialing activities, and operational management.

 

Additional Permitted Uses

Health information may also be disclosed when:

  • Required by law
  • Necessary for public health activities
  • Responding to lawful governmental requests
  • Preventing serious threats to health or safety
  • Supporting healthcare oversight activities

 

Your Rights

You have the right to:

Access Records

Request access to your health information.

Request Corrections

Request amendment of information you believe is inaccurate.

Request Restrictions

Request limitations on certain disclosures.

Confidential Communications

Request communications through alternative methods or locations.

Accounting of Disclosures

Request a record of certain disclosures of your health information.

Obtain a Copy of This Notice

Receive a paper or electronic copy of this Notice.

 

Security Measures

CellGen Wellness maintains administrative, technical, and physical safeguards designed to protect protected health information from unauthorized access, use, or disclosure.

 

Complaints

If you believe your privacy rights have been violated, you may file a complaint with CellGen Wellness or with the U.S. Department of Health and Human Services.

You will not be retaliated against for filing a complaint.

 

Changes to This Notice

CellGen Wellness reserves the right to modify this Notice and will post updated versions on our website.

 

Contact Information

Privacy Officer

CellGen Wellness

Email: contact@cellgenhealth.com

Phone: 866-769-9992

Website: www.cellgenhealth.com