Privacy Policy
CellGen Wellness (“CellGen,” “we,” “our,” or “us”) is committed to protecting your privacy and maintaining the confidentiality of the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, services, communications, and interactions with our team.
By accessing or using our website, you acknowledge and agree to the practices described in this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide to us, as well as information collected automatically through your use of our website.
Information You Provide
This may include:
- Name
- Email address
- Telephone number
- Mailing address
- Date of birth
- Payment and billing information
- Information submitted through forms, consultations, surveys, or communications
- Other information you choose to provide
Health-Related Information
If you engage with wellness services, educational programs, consultations, or practitioner-guided programs, you may voluntarily provide information related to your health, wellness goals, lifestyle factors, laboratory results, or other personal information.
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages viewed
- Referring website
- Date and time of visits
- Website usage and navigation data
How We Use Information
We may use collected information to:
- Provide and improve our services
- Respond to inquiries and requests
- Schedule consultations and appointments
- Process transactions and payments
- Deliver educational content and resources
- Communicate updates, newsletters, and promotional materials
- Analyze website performance and user engagement
- Enhance user experience
- Maintain security and prevent fraud
- Comply with legal and regulatory obligations
Communications and Marketing
We may use your contact information to send:
- Appointment reminders
- Service updates
- Educational content
- Company announcements
- Marketing communications
You may opt out of marketing communications at any time by following unsubscribe instructions or contacting us directly.
Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to improve functionality and understand user interactions.
These technologies may help us:
- Remember user preferences
- Analyze website traffic
- Improve website performance
- Personalize content and experiences
Most browsers allow users to manage cookie preferences through browser settings.
Sharing of Information
We do not sell your personal information.
We may share information with trusted third parties when necessary to:
- Process payments
- Operate and maintain our website
- Provide customer support
- Facilitate communications
- Perform analytics and business operations
- Comply with legal obligations
Third-party service providers are expected to maintain appropriate confidentiality and security measures.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain information for as long as necessary to:
- Provide services
- Fulfill contractual obligations
- Resolve disputes
- Maintain business records
- Comply with legal and regulatory requirements
Information may be securely deleted or anonymized when no longer needed.
Third-Party Websites
Our website may contain links to third-party websites, platforms, or resources. We are not responsible for the privacy practices or content of those third-party sites.
We encourage users to review the privacy policies of any external websites they visit.
Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without appropriate parental or legal guardian consent where required by law.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to personal information
- Correction of inaccurate information
- Deletion of personal information
- Restriction of processing
- Data portability
- Withdrawal of consent where applicable
To exercise any applicable rights, please contact us using the information provided below.
HIPAA and Health Information
Where applicable, CellGen Wellness may handle certain health-related information in accordance with applicable privacy and security requirements. Not all information collected through our website is considered protected health information under applicable healthcare privacy laws.
Users should avoid submitting sensitive medical information through unsecured website forms unless specifically instructed to do so.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.
Updates will be posted on this page with a revised effective date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
CellGen Wellness
Email: contact@cellgenhealth.com
Phone: 866-769-9992
Website: www.cellgenhealth.com
Address: 2761 Vista parkway Suite E7; West Palm Beach, FL 33411
Disclaimer
The information provided through our website, educational materials, and wellness resources is intended for informational and educational purposes only. Nothing on this website should be interpreted as medical advice, diagnosis, treatment recommendations, or a guarantee of specific outcomes. Individual experiences may vary.